Personal consumers of Banks and Insurance companies and Finance companies can complain to SAMA through the Consumer Protection Department, using the details specified below.

When you use any of our channels to make a complaint to us,  you will receive a complaint reference number that you must use in all future communications with us.

The following are the channels that you can use to make a complaint to SAMA:

A)  Telephone:

Call us on 800-125-6666, all calls are free. Our hours of service are 8:00am - 4:00pm . ( 10:00am - 4:00pm In Ramadan )

B)  Website:

     Banks Complaints

     Insurance Complaints

     Finance Complaints

     Inquire about complaint

C)  Visit us:

Visit our Customer Service office  at SAMA Head Office, King Saud Bin Abdulaziz Street, Riyadh, hours of service are 08:00am to 3:30pm .

D)  Write to us:

You can write to us at Saudi Central Bank, Consumer Protection Department, Al-Ma'ather Street, and P.O. Box 2992, Riyadh 11169, Saudi Arabia.​