​​​​Consumer Protection

This section of the SAMA  website is dedicated to consumer protection. It aims to inform consumers about their rights and responsibilities when they deal with a licensed bank in the Kingdom of Saudi Arabia.

A full list of the licensed e​ntities is available by clicking on this link

The content of this section is meant to be informative to consumers of banks and the public in general about the laws and regulations, news and market information concerning banks.

In future planned enhancements of the consumer prot​ection website, we will be including content for finance companies​.​



The following are the channels that you can use? to
make a complaint to SAMA


Call us on 800-125-6666, all calls are free. Our hours of service are 8:00am - 4:00pm . ( 10:00am - 4:00pm In Ramadan )

Visit us

Visit our Customer Service office at SAMA Head Office, King Saud Bin Abdulaziz Street, Riyadh, hours of service are 10:00am to 2:30pm.


Write to us at Saudi Central Bank, Consumer Protection Department, Al-Ma'ather Street, and P.O. Box 2992, Riyadh 11169, Saudi Arabia.

 Content Editor ‭[1]‬

In these pages, SAMA wishes to...

  • make consumers aware about the new SAMA 'Consumer Protection Department'
  • inform consumers about the banking regulatory environment
  • disseminate information about the banking market and the banks that are licensed to operate in it
  • Offer the opportunity to address banking-related complaints through the submission of an online complaint form
  • Offer the opportunity to receive feedback on consumer protection issues through the submission of an online feedback form
  • Offer the opportunity to receive feedback on this website through the submission of an online feedback form

Please visit the website frequently for updated information regarding banking consumer protection and for the addition of consumer protection items for finance companies and insurance companies. 

For comments, enquiries, or suggestions please do not hesitate to contact us.​​