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“MONETARY AND BANKING
DEVELOPMENTS
IN THE KINGDOM OF SAUDI
ARABIA”
(A paper for the Symposium on the
Saudi Economy
to be held during the Annual Meetings of
the IMF and
World Bank in Dubai, the U.A.E. in
September 2003)
By
H.E. Hamad Bin Saud Al-Sayari
Governor of the Saudi Arabian Monetary
Agency.
MONETARY AND BANKING DEVELOPMENTS
IN THE KINGDOM
---------------------------
Introduction:
During the last quarter of the past century, the monetary and banking sector
in the Kingdom and that in many other developed and developing countries
witnessed tremendous developments. Such developments have been achieved due
to rapid progress and changes in a number of areas, including
communications, information technology, computer programs, strong
competition for providing and diversifying financial and banking services,
accelerated and large capital flows, trade liberalization, increased
openness of markets and the adoption of international standards for
supervision and transparency. The Saudi banking sector has responded
positively to these changes. It has also taken advantage of the completion
of the infrastructure of the Saudi economy, activation of the role of the
private sector in the growth process and regulation of the shares and
government securities market and spread of banking awareness among
individuals and institutions. Currently, the banking and monetary sector is
serving the domestic economy well with high efficiency through providing
latest comprehensive services. This paper is an attempt to review most
prominent developments of this sector over the years, in addition to its
future prospects.
First:
Functions and Responsibilities of
Saudi Arabian Monetary Agency (SAMA)
SAMA,
the central bank of the Kingdom of Saudi Arabia, was established in 1952.
SAMA’s functions as defined by its charter issued in 1952 and amended in
1957 include the following:
-
Issuing
and strengthening the Saudi currency and stabilizing its internal and
external value;
-
Dealing
with the banking affairs of the government; and
-
Regulating commercial banks.
Instruments
used by SAMA to undertake these functions have developed in tandem with the
development of the Saudi economy and the domestic financial market. The
following is a brief review of developments of SAMA’s functions and
responsibilities:
1.1
Stability of the Riyal Exchange Rate
Saudi Riyal has
been effectively pegged to the American Dollar at Rls 3.75 per U.S. Dollar
since 1986. Huge state revenues from oil and SAMA’s close monitoring of the
exchange rate of Riyal have contributed to maintaining the stability of this
rate. Exchange rate stability constitutes an intermediate target of the
monetary policy of the Kingdom for achieving the ultimate goal of preserving
domestic price stability.
SAMA uses a
range of traditional and modern monetary instruments to achieve the ultimate
goal of its monetary policy. These, include the statutory reserve
requirement on bank deposits, liquidity ratio, deposit limits, prudent
restrictions on advances and loans, Repos facilities on government
development bonds, treasury bills and floating rate notes and foreign
exchange swap transactions. The Kingdom’s monetary policy has succeeded
remarkably in maintaining the stability of the Riyal’s exchange rate and
domestic prices over a prolonged period of time. As mentioned earlier,
Riyal’s parity with the U.S. dollar has remained unchanged since 1986, and
the cost of living index has recorded an average rise of only 0.1% over the
past 20 years.
1.2
Supervision and Regulation of Commercial Banks
SAMA acts as
the regulatory and supervisory authority over commercial banks. Its broad
supervisory powers are derived from its Charter enacted in 1957, and from
the Banking Control Law enacted in 1966. These legislations have vested SAMA
with wide powers to undertake actions deemed appropriate to maintain the
soundness of commercial banks and ensure their financial solvency and, at
the same time, make them mobilize and develop financial resources for
meeting genuine credit needs of all the sectors of the economy.
SAMA has played
a prominent role in developing commercial banks, expanding and streamlining
the scope of their banking operations and services. Currently, there are 11
banks operating in the Kingdom, including the Gulf International Bank which
has established a branch in the Kingdom. Saudi banks are considered among
the largest banks in the Middle East region in terms of their assets and
capital adequacy. They have reached such a high level position, thanks to
the best international supervisory standards and practices adopted by SAMA
in different areas, such as credit risk management, methods of calculating
loan and liquidity ratios, defining the powers and responsibilities of the
members of the boards in banks, and adoption of accounting standards as well
as other sound practices.
SAMA, in
cooperation with commercial banks, has introduced advanced and comprehensive
electronic payment systems. These include the Automated Check Clearing
Houses, the Saudi Payments Network (SPAN), Points of Sale (POS) terminals,
the Saudi Arabian Riyal Interbank Express (SARIE), and the Electronic Share
Information System (ESIS) which has been replaced by a more comprehensive
and modern system, called (TADAWUL), enabling investors to invest from the
comfort of their home or office via internet.
1.3
Dissemination of Monetary and Banking Data
Over the
preceding years, SAMA has spared no effort to develop and improve its data
in terms of their comprehensiveness, regularity and transparency, in keeping
with latest prescribed requirements of international data dissemination.
Currently, SAMA is issuing two statistical bulletins, namely:
A-
The
Monthly Statistical Bulletin, which SAMA has been issuing since 1998. This
bulletin is published in Arabic and English and provides statistical
information, with a time lag of less than one month. It is also displayed on
SAMA’s web-site promptly after publication. The bulletin covers a
comprehensive range of data on money and banking, stock exchange and cost of
living.
B-
The
Quarterly Statistical Bulletin started to be issued in English in the 1970s
under the title “Money and Banking Statistics”. Since 1998, it is being
published in both Arabic and English under its new title and has witnessed
substantial improvement in its coverage and presentation. Like the monthly
bulletin, its time lag is less than one month and, immediately after
publication, it is displayed on SAMA’s web-site. It contains a wide range of
monetary, banking and financial data.
The Annual
Report of SAMA, besides providing detailed review of both at home and
abroad, contains a statistical section which covers a broader range of
statistical information pertaining to money and banking, capital market,
price situation, GDP, oil market, foreign trade and balance of payments and
social sectors like education, health etc. SAMA attempts to provide the
longest possible time series of data, some of which cover four decades. SAMA
also displays these data on its web-site.
Second:
Monetary Developments
SAMA
seeks to maintain monetary stability through ensuring a fair balance between
domestic liquidity and availability of goods and services in the economy.
This an essential prerequisite for sustained economic growth, avoidance of
inflationary pressures and adverse effects on the exchange rate of the
Riyal. SAMA’s performance in this regard has been reassuringly good as is
evident from maintenance of domestic price and exchange rate stability over
an extended period of time.
2.1
Money
supply
Money Supply
(M3) in the Kingdom, consisting of currency outside banks and bank deposits,
witnessed high growth rates in the 1970s. Its average annual growth at that
time stood at 40 percent, as a result of huge oil revenues which contributed
to a sharp rise in government expenditures on the infrastructure projects of
the economy. This high annual rate, however, declined to 7.4 percent in the
1980s and further to 5.3 percent in the 1990s. The fall in the growth rate
was mainly attributable to a decline in government expenditures.
Table – 1
Money Supply (M3) and its Components
(Billion Riyals)
|
|
1971-80* |
1981-90* |
1991-2000* |
2001** |
2002** |
March
2003** |
|
Money Supply (M3)
Average annual growth |
37944
40.0% |
157,206
7.4% |
256,294
5.3% |
330,328
5.0% |
380,600
15.2% |
389,828
2.4% |
|
Bank deposits
Average annual growth
Ratio to (M3) |
25,409
44.4%
67.0% |
120,749
8.1%
76.8% |
210,391
6.3%
82.1% |
281,125
6.6%
85.1% |
328,270
16.8%
86.3% |
334,284
1.8%
85.8% |
|
Currency outside banks
Average annual growth
Ratio to (M3) |
12,535
33.3%
33.0% |
36,457
6.1%
23.2% |
45,903
1.6%
17.9% |
49,203
-3.6%
14.9 |
52,329
6.4%
13.7% |
55,544
6.1%
14.2% |
* The annual average for the period.
** End of the period.
The
above table shows a rise in the share of bank deposits in total money supply
from the annual average of 67.0 percent during the 1970s to 82.1 percent
during the 1990s. In contrast, the share of currency outside banks fell from
the annual average of 33.0 percent during the 1970s to 17.9 percent in the
1990s. This indicates how fast the community has become bank minded with
individuals and institutions using modern payment systems, such as cheques
and ATM cards.
In
spite of international and regional events, which occurred after the events
of September 11, 2001, the monetary situation in the Kingdom maintained its
stability. Money Supply (M3) grew by 5.0 percent during 2001, 15.2 percent
in 2002, and 2.4 percent in the first quarter of 2003 (Table 1 in the
statistical appendix). One of the major factors that contributed to the
growth of money supply during 2002 was a decline in capital outflows as a
result of the availability of investment opportunities in the domestic
economy with returns exceeding those offered abroad.
2.2
Developments in the Riyal’s Exchange Rate
SAMA seeks to
maintain the stability of the Riyal’s exchange rate, which is a prerequisite
for achieving sustainable economic growth. It serves as the monetary
policy’s intermediate target to achieve the ultimate objective of domestic
price stability. As mentioned earlier, Riyal has remained fixed to the
American Dollar, which is the intervention currency, at Rls 3.75 per U.S.
Dollar, since 1986. Fluctuations in the exchange rate of the Riyal against
other major currencies have remained within manageable limits.
Table – 2
Developments in the Exchange Rate of Riyal
|
|
1980 |
1985 |
1990 |
1995 |
2000 |
2002 |
|
Riyal exchange rate against the
Dollar |
3.3 |
3.65 |
3.75 |
3.75 |
3.75 |
3.75 |
|
Nominal effective exchange rate of
Riyal (1995=1000) |
123.7 |
154.9 |
103.9 |
100 |
121.7 |
125.4 |
|
Real effective exchange rate of Riyal |
207.9 |
194.3 |
109.8 |
100 |
108.7 |
107.4 |
Source: IFS
Notwithstanding
some regional crises such as the first and second Gulf crises, the Saudi
Riyal has maintained its stability and overcame transient pressures with
ease. This has been due to the unwavering confidence of the society and the
private sector in the Riyal and the fact that the domestic economy has
become more attractive and secure to investors.
2.3
Domestic
Prices
Price stability
has been the hallmark of the Saudi economy over a prolonged period of time,
with the cost of living recording an average rise of only 0.1% per annum
over the last 20 years. Over the past six years, the change in the cost of
living has been persistently negative, ranging between –0.2 to – 0.8%.
Table – 3
Average Annual Change in the General Cost
of Living Index
|
|
1983-2002 |
1997 |
1998 |
1999 |
2000 |
2001 |
2002 |
|
Change in % |
0.1 |
- 0.4 |
- 0.2 |
- 1.3 |
- 0.6 |
- 0.8 |
- 0.6 |
Judicious
monetary management and prudent fiscal policies together with adequate
availability of goods and services have been contributing factors.
2.4
Developments of the objectives and instruments
of SAMA’s
monetary policy
Like
most countries, the monetary policy in the Kingdom aims at maintaining the
stability of domestic prices and the exchange rate of the Riyal. SAMA is the
sole authority responsible for formulating and implementing the monetary
policy through its discretionary power of choosing instruments deemed
appropriate to control the growth of domestic liquidity so as to be in
harmony with the growth in the supply of goods and services in the economy
to maintain price stability. It also monitors the Riyal’s market and takes
corrective actions to ensure the stability of its internal and external
value.
Since
its establishment until the end of the 1980s, SAMA used traditional monetary
instruments, such as the statutory reserve requirement to achieve the
objectives of the monetary policy. These instruments were not used
frequently, and, since 1980 until now, these have remained stable at 7
percent for demand deposits and 2 percent for time and savings deposits.
With the emergence of the government securities market to finance budgetary
deficits, new instruments have become available to SAMA. These are Repo
facility on government development bonds, floating rate notes and treasury
bills. Reverse Repo has also been introduced for use by banks in case of a
surplus in liquidity. SAMA also uses foreign exchange swaps and placement of
some public financial institutions’ deposits with banks to meet liquidity
requirements.
During 2002, SAMA conducted an accommodative monetary policy which reflected
the decline in international interest rates, the fall in global economic
growth and uncertainty in the region. SAMA reduced Repo and Reserve Repo
rates by 25 basis points to 2.5 percent and 2 percent respectively at mid
March, 2002. These were further reduced in November, 2002 by 50 basis points
to 2.0 percent and 1.5 percent respectively. The daily average value of Repo
and Reserve Repo agreements entered by SAMA with commercial banks stood at
Rls 1.8 billion and Rls 3.2 billion respectively during 2002, as against
daily averages of Rls 1 billion and Rls 2.5 billion respectively in the
preceding year. The value of Riyal denominated deposits placed with banks by
SAMA increased from Rls 3.6 billion in 2001 to Rls 4.6 billion in 2002. SAMA
did not enter into any foreign exchange Swaps during 2002 as there was no
pressure on the Riyal to strain the liquidity position of banks.
Third: Banking Developments
Over
the last quarter of the century commercial banks in the Kingdom have made
great strides. They have undertaken necessary steps to be prepared for
domestic, regional and international competition so as to be able to deal
with the needs of globalization, markets openness and capital flows, as well
as to provide services across borders. They have introduced the latest
sophisticated banking technology, in which they invested and trained their
employees to deal with it. They have also computerized all operations and
transactions and internal accounting systems in accordance with their
demands. They have sought to have their banking transactions accomplished
for their customers with efficiency and within an appropriate time. They, in
cooperation with SAMA, have focused on expanding, developing and
streamlining their banking services according to the requirements of the
current era and on the basis of the global banking model with attention
being paid to retail and wholesale services, credit cards and project
financing in addition to meeting customer needs for modern banking services,
including the provision of services through the Internet and telephone
banking and the development of electronic payments and automated clearing
systems. To create bigger entities, a number of banking units have been
merged to form financial entities with strong financial positions capable of
competing and spending on development. Banks have raised the level of
investment in training and upgrading the efficiency of banking human
resources, especially in the areas of policy drawing and decisions making so
as to be able to raise the level of performance and determine and prevent
risks. With the guidance of SAMA, banks have adopted the best international
standards and practices issued by international organizations such as the
Basel Committee’s Core Principles for Effective Banking Supervision, capital
adequacy, credit concentrations, internal auditing systems, risk management,
formation of assets and liabilities, and adoption of international
accounting standards. Banks have also enhanced their financial positions
and supported their capital equity base and reserves. They also have
introduced various investment instruments and managed a number of investment
funds.
3.1 Bank Assets
Total
assets of commercial banks in the Kingdom have risen sharply over the last
three decades, from Rls 3 billion in 1970 to Rls 523 billion at the end of
the first quarter of 2003.
The fastest
increase was recorded in the 1970s, when total assets grew by an annual
average of 43 percent, from Rls 3.8 billion in 1971 to Rls 93.6 billion in
1980. During the 1980s, total assets continued to grow, but at lower pace
than that in the 1970s. They rose from Rls 117.7 billion in 1981 to Rls
232.1 billion in 1990, an average growth of 9.8 percent per annum. In the
1990s, assets grew by an average annual of 7.0 percent to Rls 453.3 billion
at the end of 2000. They continued to grow by an average of 4.2 percent in
2001, 7.6 percent in 2002, and 2.8 percent during the first quarter of 2003
to reach Rls 522.6 billion.
At the end of
2002, total assets of banks constituted 73 percent of total GDP compared to
54 percent in 1990, 17 percent in 1980, and 13 percent in 1970 (Table 2.A in
the statistical appendix).
3.2 Bank Deposits
Bank
deposits witnessed continued growth over the years. They recorded an average
annual growth of 44.4 percent in the 1970s due to huge government spending
on development projects. This rate declined to 8.1 percent in the 1980s and
further to 6.4 percent in the 1990s. Since 1970 to the first quarter of
2003, bank deposits have risen phenomenally from Rls 2 billion to Rls 334
billion. Their ratio to GDP has gone up from 8.4 percent in 1970 to 47
percent in 2002, indicating the sharply enhanced role of commercial banks in
the Saudi economy.
3.3 Bank Claims on the
Private Sector.
Commercial banks have played a crucial role in financing projects of the
private sector and meeting its credit needs. The annual growth rate of their
claims averaged 40.4 percent in the 1970s. This average declined to 5.3
percent in the 1980s but increased to 10.4 percent in the 1990s. Thus, bank
claims on the private sector increased from Rls 1.7 billion in 1970 to Rls
172.2 billion in 2000.
In
2002, bank claims on the private sector went up by 10.0 percent to Rls 206
billion compared to a rise of 8.6 percent in the preceding year. At the end
of 2002, these claims constituted 62.7 percent of total bank deposits.
(Table 3 in the statistical appendix).
3.4 Bank Claims on the
Government Sector
Before 1990, bank financing to the government sector was limited to offering
credit facilities to public institutions in the form of loans, which stood
at Rls 7 billion in 1990. Following the issuance of government development
bonds and treasury bills, banks have expanded their investments in
government securities from Rls 13 billion in 1990 to Rls 144.4 billion at
the end of the first quarter of 2003 (a tenfold rise since 1990).
In
2002, bank claims on the government sector (loans to public institutions and
investments in government securities) rose by 11.9 percent to Rls 150.6
billion compared to a rise of 8.0 percent in the preceding year,
constituting 45.9 percent of total bank deposits. Of these claims, loans to
public institutions amounted to Rls 12 billion, and investments in
government securities stood at Rls 138.7 billion. In the first quarter of
2003, these claims increased by 12.4 percent to Rls 169.3 billion (Table 4
in the statistical appendix).
3.5
Foreign
Assets and Liabilities
Foreign assets
of commercial banks witnessed tremendous growth in the 1970s and 1980s,
recording average annual growth rates of 61.0 percent and 12.2 percent
respectively. This growth was due to banks’ huge financial resources as a
result of large government spending as well as low investment opportunities
at that time in the domestic market. They constituted a high proportion of
total assets during the preceding decades. Their annual average ratio stood
at 24 percent in the 1970s and 49 percent in the 1980s. However, the ratio
declined to 19 percent in 2002, reflecting banks’ preference for local
investment, characterized by higher return and lower risks.
In 2002,
foreign assets recorded a decline of 3.9 percent to Rls 95.5 billion
compared to a fall of 1.8 percent in 2001. But, they increased by 0.8
percent in the first quarter of 2003 (Table 5 in the statistical appendix).
Foreign
liabilities have been witnessing a continued rise since the 1970s. They rose
from Rls 148 million in 1970 to Rls 8.5 billion in 1980, then to Rls 30.2
billion in 1990 and to Rls 43.2 billion in the first quarter of 2003.
However, their ratio to total liabilities has remained stable at about 9-14
percent over the period.
In 2002,
foreign liabilities fell by 27.9 percent to Rsl 43 billion compared to a
decline of 7.5 percent in the preceding year. In contrast, they rose by 0.5
percent in the first quarter of 2003.
3.6
Capital
and Reserves
In its capacity
as a supervisory authority of commercial banks, SAMA has been keen to
enhance the capital base and reserves of banks. The average annual growth
rate of capital and reserves stood at 38.0 percent in the 1970s, 24 percent
in the 1980s, and 11 percent in the 1990s. Thus, banks’ capital and reserves
rose from Rls 185 million in 1970 to Rls 4.8 billion in 1980, and further to
Rls 17.4 billion in 1990 and to Rls 43.5 billion in 2000 (Table 2.B in the
statistical appendix).
In 2002, banks’
capital and reserves increased by 8.0 percent to Rls 47.3 billion compared
to a growth of 0.6 percent in the preceding year. The ratio of capital and
reserves to total deposits stood at 9.3 percent. The ratio of capital to
risk-weighted assets (Basel Standard), stood at 21.3 percent at the end of
2002, as compared with the internationally prescribed ratio of 8 percent. In
the first quarter of 2003, capital and reserves increased by 4.1 percent.
3.7
Investment Funds
Commercial
banks’ activity in the management of investment funds has continued to
develop since 1979 when the National Commercial Bank established the first
investment fund, due to increased demand for such funds, especially by small
investors. Investment funds are subject to the Regulation of Investment
Funds issued under the Minister of Finance and National Economy’s resolution
of 1413, and the relevant circular issued by the Governor of SAMA in the
same year. The number of investors in these funds have increased from 33
thousand in 1992 to 161 thousand in the first quarter of 2003. The number of
funds have gone up from 52 to 151 over then same period. Total assets of
these funds increased from Rls 12.4 billion to Rls 50.2 billion, of which
Rls 34.0 billion were invested domestically (Table 6 in the statistical
appendix).
3.8
Banking
Technology
SAMA,
in cooperation with the commercial banks, has introduced the latest banking
technology systems applied in different banking operations. It established
the Automated Cheque Clearing System (ACH) in 1986 and Saudi Payments
Network (SPAN) and Points of Sale (POS) in 1990. SPAN was linked to
international networks such as Visa and Master-Card in 1994. SAMA also
established Saudi Arabian Interbank Express System (SARIE) in 1997. Banks
are now providing banking services by using latest technologies, such as
telephone banking and the internet.
Total
cash withdrawals through Saudi Payments Network (SPAN) rose from Rls 13
billion in 1993 to Rls 177.8 billion in 2002. The value of sale transactions
through points of sale terminals increased from Rls 4.1 billion in 1997 to
Rls 14.7 billion in 2002. Payment transactions through (SARIE) went up from
Rls 5,246 billion in 1998 to Rls 7,304 billion in 2002 (Tables 7, 8 and 9
in the statistical appendix).
3.9
Banking
Supervision
SAMA’s main
objectives as set out in its charter, enacted in 1957, include supervision
of commercial banks. The Banking Control Law was issued in 1966 under a
royal decree. Since then the banking system has been characterized by a high
degree of stability and efficiency in serving the domestic economy, with no
Saudi bank ever going bankrupt.
SAMA supervises
commercial banks in accordance with the latest internationally applied
standards and practices, such as the Basel Committee’s Core Principles of
Effective Banking Supervision, International Accounting Standards (IAS), the
best practices of disclosure, and recommendations of the Financial Action
Task Force (FATF).
The most
salient legislative and regulatory developments of the banking sector during
the period 2001-2002 are as follows:
1- In
2001, SAMA instructed commercial banks to apply the International Accounting
Standard No. (39).
2- In
2001, SAMA urged commercial banks to apply a number of disclosure items
stated in the results of the Basel Committee’s survey on the best practices
of disclosure.
3- In
2001, SAMA conducted a survey on credit risks of existing financial
derivatives contracts, based on using market-oriented negotiable assets
pricing methodology.
4- In
2001, SAMA approved the distribution of semiannual profits by some banks.
5- In
2002, SAMA joined the Islamic Financial Board (IFSB), which was established
in the same year.
6- SAMA
conducted a survey on commissions charged by banks for credit facilities
extended to their customers, particularly those for personal loans, to
ensure that current commissions are reasonable. A survey on commissions
charged for personal loans in other GCC countries was made to compare them
with those currently applied in the Kingdom..
7- On
9.7.2002, a draft circular was prepared on credit classification and
provisioning. This aims at the development and unification of accounting
treatment to register loans in general and non-performing loans in
particular and determine methods of their classification and necessary
provisions for covering the risks emanating from them. Work is in progress
on the finalization of this circular.
8- Work
is underway on the preparation of a draft circular on the selection of
efficient employees for working in the banking sector, especially members of
senior management and bank managers, in accordance with “fit and proper”
principle.
9- On
5.6.2002 SAMA issued a circular on procedural rules for opening accounts
with commercial banks operating in the Kingdom and the general rules how to
operate them. These rules will come into force during 2003. The circular
incorporates the requirements of the Financial Action Task Force (FATF) and
Basel Committee’s principle of “Know your Customer”.
10- Accounting
standards issued by SAMA to banks were reviewed and updated to keep pace
with recent developments in international standards and requirements.
Fourth: The Future Prospects
Over
the past decades, commercial banks in the Kingdom have made tremendous
progress and their performance compares well with that in neighboring and
developed countries. However, domestic, regional, and international
developments in coming years would require them to continue their growth and
development to be able to compete among themselves as well as with
international banks. Among developments at the domestic level are: a decline
in government contribution to economic activity and the expansion in the
private sector’s role in such activity which requires modern banking
services and adequate financing; an increase in the population, particularly
in the youth category; privatization of some public institutions; and the
issue of the Capital Market law. The expected monetary integration among the
GCC countries and allowing national banks of the GCC member countries to
open branches in the GCC countries are among the changes at the regional
level. Changes at the international level are represented in the emergence
of regional conglomerates, globalization, bank mergers, expansion in the
areas of communications and computer technologies and rapid capital flows.
To
this end, commercial banks in the Kingdom, under the supervision of SAMA,
will have to continue their efforts for meeting the requirements of the
coming period through continued adoption of the best international standards
and practices concerning supervision, regulation, accounting and
transparency in data dissemination. Banks will also need to maintain their
high solvency through continued enhancement of their financial positions and
investment in the areas and instruments of lower risks. Although domestic
banks, under their current position, can compete following the Kingdom’s
accession to the World Trade Organization (WTO), they will need to make
special preparation for that purpose through intensifying their training
programmes for their employees, adopting the latest available technology and
diversifying their products and services.
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