Personal consumers of banks and insurance companies can complain to SAMA through the Consumer Protection Department, using the details specified below.
Consumers of finance companies can use existing channels, available on the relevant sections of the SAMA website.
Remember that before you contact us with a specific complaint, you will need to have complained to the relevant bank or insurance company first and received their decision. If you are contacting us, it means you are unhappy with their response.
When you use any of our channels to make a complaint to us, you will receive a complaint reference number that you must use in all future communications with us.
The following are the channels that you can use to make a complaint to SAMA:
Call us on 800-125-6666, all calls are free. Our hours of service are 8:00am - 4:00pm . ( 10:00am - 4:00pm In Ramadan )
b) Complaints Form:
Inquire about complaint
c) Visit us:
Visit our Customer Service office at SAMA Head Office, King Saud Bin Abdulaziz Street, Riyadh, hours of service are 10:00am to 2:30pm .
Write to us at Saudi Arabia Monetary Authority, Consumer Protection Department, Al-Ma'ather Street, and P.O. Box 2992, Riyadh 11169, Saudi Arabia.